In order to access Bet Right, with its betting products and services, and place a bet, you must open a betting account with Bet Right. Agreeing to a betting account with Bet Right means you have agreed to a legally binding wagering services contract with Bet Right for wagering services and betting products. Wagering services means the opportunity to place a bet or to lay a bet in the relevant betting product market with the possibility of win or loss of the bet. The wagering contract includes all the terms and conditions, rights, obligations and liabilities contained in the Rule Book.
You are granted a revocable licence which will provide you access to Bet Right, with its betting products and services, when you open and maintain a betting account with Bet Right in accordance with the Rule Book.
The revocable licence to access Bet Right and its services and products including Bet Right’s website or mobile Apps or any other websites or applications that Bet Right owns or operates is granted for the purpose of the wagering services contract and access and use is subject to the contract.
Any misuse, abuse or use otherwise than as intended by the wagering services contract is a breach of the contract and will result in the suspension and/or revocation of the licence.
You may contact Bet Right via the telephone including mobile phone for all enquiries as well as placing bets. You agree to consent to Bet Right will record all such telephone conversations in compliance with Bet Right’s statutory and regulatory obligations.
By agreeing to the wagering services contract and opening a betting account, you have read, or are deemed to have read and have knowledge of, the Rule Book, have agreed and consented to all the terms and conditions, rights, obligations and liabilities contained in the Rule Book, and have agreed to adhere to the Rule Book.
For the purpose of the Fair Trading Act 1987 (NSW), the Rule Book 1a contains the relevant disclosure required to be given to you as client of the substance and effect of any term or condition relating to Bet Right’s services that may substantially prejudice your interests.
For the avoidance of doubt, you agree and consent to, or are deemed to have agreed and consented to, the Directive on Surveillance, Privacy and Data (including Personal Information Use and Disclosure) Protection contained in the Rule Book, and have therefore agreed to the use and disclosure of Personal Information and data.
The disclosure includes disclosure to the governing bodies or equivalent of declared events or contingencies in the matter of maintaining racing and sports integrity, and to the Australian Government’s Document Verification Service for the purpose of confirmation of identity and other matters pursuant to the requirements of AML/CTF and KYC.
Bet Right warrants that the wagering services contract and provision of wagering services and betting products comply with the legal requirements of the Northern Territory and other Australian states or territories as applicable. Clients must satisfy themselves (and assume full responsibility) of the legality of their actions under any applicable law in connection with the following (without limitation):
(i) applying to Bet Right for a Betting Account;
(ii) using and accessing Bet Right’s website or mobile Apps or any other websites or applications that Bet Right owns or operates, and wagering services and betting products;
(iii) remitting funds by credit card or other means to a Client Betting Account held with Bet Right;
(iv) placement of bets with Bet Right; and
(v) receiving payments from Bet Right.
Notwithstanding further provisions in the Rule Book, Bet Right reserves the right to withhold payment and (subject to the concurrence of the Racing Commission of the Northern Territory) to declare bets on an event void if we have evidence that any of the following has occurred:
(i) the integrity of the event has been called into question;
(ii) the price(s) or pool has been manipulated; or
(iii) match rigging has taken place.
Evidence of the above may be based on the size, volume or pattern of bets placed with Bet Right or other factors and external evidence of which Bet Right is aware or has been informed. A decision given by the relevant sport’s governing body in question (if any) will be conclusive.
Notwithstanding anything contained in the Rule Book, if Bet Right publishes, posts or quotes any incorrect betting information for any declared events and contingencies, such as posting wrong dividends or lines, then regardless of the cause or source of such mistake,
(a) where the mistake is identified prior to the commencement of the declared event or contingency and notified by Bet Right by voice or text to the most recent telephone, mobile, email or other electronic contact supplied by a Client and this notification takes places after that Client’s bet(s) on that event has been accepted or confirmed by Bet Right, such bets will be voided. If the bet is part of a multi bet, the bet will then be re-calculated without the team/competitor or contingency to which the mistake related.
(b) where the mistake is identified only after the commencement of the declared event or contingency, or for any other reason not notified to the Client's point of contact prior to commencement of the declared event or contingency, the bet on the event shall stand. The only exception is where Bet Right can demonstrate that the mistake was manifest or obvious, or that the Client otherwise should reasonably have been aware of the mistake when the bet was placed, the bet will be voided.
In agreeing to the wagering services contract and in order to open a betting account, you must meet the following criteria:
(i) You must be 18 years old or older;
(ii) You must be of sound and competent mind;
(iii) You must not be on any self-exclusion register.
You warrant that you are
(i) You are 18 years old or older;
(ii) You are of sound and competent mind;
(iii) You are not be on any self-exclusion register.
When you open a betting account with us, you must provide the following minimum Personal Information:
(i) Your full name ie all given names and your family name;
(ii) Your residential address;
(iii) Your date of birth;
(iv) Your mobile telephone number; and
(v) Your email contact.
(a) When you open a betting account with us, Bet Right is required under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML Act) and the National Consumer Protection Framework for Online Wagering (NCPF) to verify your identity following the relevant “know your customer” (KYC) procedures based on the Personal Information you provided within 72 hours of the date you open your account. If we are unable to verify your identity, Bet Right will suspend your account.
(b) Pursuant to the AML Act and the NCPF, until we verify your identity and that you are 18 years of age or over, in compliance with our obligations under the AML Act, you agree that you will be unable to withdraw funds from your account or close your account.
(c) You agreed to the procedures that Bet Right has set up and made available on Bet Right’s website or mobile Apps or any other websites or applications that Bet Right owns or operates to verify your identity in compliance with the AML Act including disclosing your Personal Information to third party providers for the purpose of electronic Identification verification, which may involve checking the Client’s ID against third party databases, including credit reporting agencies.
(d) You agree that you give your express and informed consent to your Personal Information being submitted to the Australian Government’s Document Verification Service for checking against records held the issuer or official record holder.
(a) You will provide all relevant financial information necessary to open and maintain a betting account with Bet Right in order to be able to access Bet Right and place bets.
(b) You agree that Bet Right will be entitled to conduct any and all such identification, credit and other financial verification checks from time to time that we may require and/or are required by applicable laws and regulations and/or by the relevant regulatory authorities including an enhanced client due diligence in accordance with our AML Program.
(c) When you open a betting account with us, you agree that Bet Right may supply your information details (including Personal Information) to authorised credit reference agencies to confirm your identity and payment card details. You agree that we may use and disclose such information in connection with your application to open a betting account.
(d) You agree to provide all such information as we require in connection with such verification checks. We shall be entitled to suspend or restrict your account in any manner that we may deem to be appropriate, until such time as the relevant checks are completed to our satisfaction.
(a) You agree and warrant that all information provided when opening a betting account is your Personal Information and are accurate and complete in all respects. Bet Right reserves the right to suspend the account and treat any deposits into the gambling account as being invalid (and any winnings arising from such deposit as void) should the information or any part of it be inaccurate, incomplete, misleading, deceptive, and fraudulent.
(b) You agree to provide proof of current residential address. If your address is not verified by third party or provided via a copy of the front or back of an acceptable piece of photographic identification (eg driving license, passport), you must provide alternative proof of current address acceptable to Bet Right.
(c) Clients may open only one betting account at any one time with Bet Right. If there is more than one account, Bet Right reserves the right to treat any such accounts as one joint account.
(d) Pursuant to the NCPF, Bet Right has in place on Bet Right website and mobile Apps, a voluntary pre-commitment facility designed for you to set a limit to deposits you make to your Betting Account with the flexibility of a range of periods including daily, weekly, fortnightly and monthly. If you take advantage of this facility during process of opening a Betting Account with Bet Right, Bet Right will not allow you to exceed the limit.
(e) Pursuant to the NCPF, you will be given an opportunity to revisit your decision, whether or not to set a pre-commitment limit on deposits, or to revise the limit, on the next placement of a bet after the anniversary of your opening a Betting Account with Bet Right.
(f) Clients must keep their betting account information and account details up to date and you agree to provide information and documents as requested by Bet Right at any time.
(a) On opening a betting account, you are able to choose your own username and password combination. You will also be allocated a client Account Number. You must keep these information secret and confidential as you are legally responsible and liable for all bets placed on your account and any other activities taking place on your account.
(b) You may also set up other means of accessing your betting account on any media including desktop, laptop and mobile utilising technology such as Touch ID, fingerprint authentication and login, Face ID or the “Keep me logged in” function. The use of such other technology to access your betting account is your responsibility and you agree that doing so is at your liability and risk.
(c) The betting account is your legal contract for wagering services with Bet Right and is your sole responsibility and you have agreed to bear all risk and liability in relation to the use of your betting account. If you nominate or allow, intentionally or unintentionally, another person as an authorised user of your account, or your account is accessed inadvertently, you will be responsible for all transactions such person makes using the relevant account details.
(d) The security of the means you have adopted to access your betting account is your responsibility and you bear all liability and risk for all bets and other activities conducted on or via your betting account if and when authorised or unauthorised access to your betting account has occurred with or without your knowledge.
(e) You agreed that bets placed on or via your betting account will be deemed to be legal and contractual bets placed by yourself if your betting account has been accessed using your username and password which have been entered correctly or if your betting account has been accessed via or using other technology you have set up including Touch ID, fingerprint authentication and login, Face ID or the “Keep me logged in” function notwithstanding that such access may not have been authorised by you, subject to there being sufficient funds in the betting account.
(f) You may use your betting account to place bets using the telephone betting service including mobile phones if and when your betting account is accessed using your name and account number or name and username correctly quoted. You have agreed that such bets placed on or via your betting account using the telephone including mobile phones will be deemed to be legal and contractual bets placed by yourself if your betting account has been accessed using your name and account number or name and username correctly quoted.
(a) Without limiting the above, you agreed that Bet Right may suspend your betting account and the access to your betting account including placing bets and making withdrawals for any of the following reasons:
(i) you breached your contract with Bet Right and the Rule Book;
(ii) you acted or conducted yourself unlawfully, illegally, fraudulently, in an unfair manner, with or without the intention to defraud, cheat, or commit intentional harm;
(iii) you and your Betting Account are under investigation by the states and territories wagering and gambling regulators and the governing bodies or equivalents of the declared events and contingencies as the case may be, and informed to us;
(iv) you provided inaccurate, misleading and deceptive information including Personal Information;
(v) you have allowed another person to access, use, operate your Betting Account;
(vi) you have made deposits using credit card facilities and verification of the credit card has not been successful;
(vii) you have failed to provide additional information as part of our on-going compliance with our AML Program;
(viii) you are unable to or no longer meet the criteria for opening a betting account with Bet Right; or
(ix) Bet Right is requested to do so by the police, any licensing and regulatory authority, or the courts.
(a) You agree to Bet Right having the right to close your betting account and halting access to your betting account at any time for any reason with immediate notice including such reasons listed in rule 3.3(a).
(b) Pursuant to the NCPF and subject to the process in 3.4(d) and provisions in 3.4(e) and (f), Bet Right will close your betting account upon your registration for a self-exclusion.
(c) Pursuant to the NCPF, the designated simple readily accessible easy-to-find process to close a betting account is available on Bet Right website or mobile Apps and you may close your betting account with Bet Right by communicating to us by email or telephone with relevant username and Account Number, or by the process on the same medium you use to access your betting account with Bet Right.
(d) Pursuant to the NCPF, the account closure process will start as soon as the request is received. The process will include ascertaining the balance in your betting account after all adjustments including accounting adjustments. If the account balance is in the positive, you will be notified to begin the process to withdraw the moneys. If the account balance is in the negative or in arrears, the amount will be deemed to be a debt due and payable immediately and you are required to pay in full the amount owing to Bet Right immediately. Your account cannot be closed until the debt is paid in full.
(e) If and when your betting account with Bet Right is closed, whether by Bet Right of its own initiative or as requested by you, you agreed to be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by Bet Right resulting from any of your acts, statements and conduct, and you have also agreed to indemnify and hold Bet Right harmless against such claims, losses, liabilities, damages, costs and expenses.
(f) If it is reasonable to know, suspect, ascertain or apprehend that your acts, statements and conduct will or may or likely to result in such claims, losses, liabilities, damages, costs and expenses, you agreed that Bet Right is entitled to retain or withhold payment any and/or all moneys in your betting account until such claims, losses, liabilities, damages, costs and expenses have been settled to mutual satisfaction.
(g) You acknowledge that closing a betting account does not delete the betting account. Under its obligations to comply with anti-money laundering rules and safer gambling codes and rules, Bet Right is required to retain records of identification procedures and transactional records for 7 years. Bet Right cannot accede to any requests to delete data.
Pursuant to the NCPF, your Betting Account will be deemed inactive if you have not made a transaction on your Betting Account within the preceding twelve (12) months.
(a) If you have taken advantage of the voluntary pre-commitment facility at the time of opening a Betting Account with Bet Right or at any later time, you can, in writing or on Bet Right website and mobile Apps, choose to lower even further the limit on deposits which Bet Right will implement immediately.
(b) If you choose to revise upwards the limit on deposits, pursuant to the NCPF, Bet Right will only implement the change seven (7) days after the receipt of the request for change.
(c) You may make deposits using Bet Right’s payment facilities including credit card, PayID and EFT deposits. You agree to Bet Right conducting verification of credit card deposit.
(ca) In accordance with its NTRC Licence Conditions, Bet Right maintains the following separate bank accounts:
(i) a bank account with sufficient funds, which will not be less than the total of all clients’ credit balances with Bet Right, to cover all monies owed by Bet Right to all its clients.
(ii) a bank account for long term bets which are bets that will not be decided within one (1) month of receipt of the bet from which the only payments to be made will be to settle long-term bets once they have been decided.
(cb) The bank accounts stated in rule 4.1(ca) will be protected by the operation of law for the benefit of clients in the event of an insolvency event affecting Bet Right.
(d) If you have taken advantage of the voluntary pre-commitment facility and set a limit on deposits, and you have attempted to deposit a sum which is more than the limit set by you, Bet Right’s system, depending on the payment facilities used, will either not allow you to do so, or in the event the moneys have been deposited into Bet Right intended for your client betting account, Bet Right will automatically return to source the sum which is above the deposit limit you have set. In the event that a return to source occurs, Bet Right reserves the right to apply a processing fee before depositing funds back into the original account or source of the funds.
(e) If you have already closed your betting account and you attempted to make a deposit, Bet Right’s system, depending on the payment facilities used, will either not allow you to do so, or in the event the moneys have been deposited into Bet Right intended for your client betting account, Bet Right will automatically return to source the whole sum less a processing fee.
(f) If you have already self-excluded yourself from Bet Right and you attempted to make a deposit, Bet Right’s system, depending on the payment facilities used, will either not allow you to do so, or in the event the moneys have been deposited into Bet Right intended for your client betting account, Bet Right will automatically return to source the whole sum less a processing fee.
(a) (i) Withdrawals may be made by EFT withdrawal. You agree to Bet Right conducting verification of the accounts nominated for EFT withdrawals.
(ii) Subject to rule 4.2(a)(iii) and (iv), the verification required in rules 2.3 and 4.2(a)(i) and the Rule Book, you may, at any time, if the balance in your Betting Account is in the credit, withdraw all or part of funds.
(iii) If and when a withdrawal request is made, it is a pending request which Bet Right may reject up until the withdrawal has been processed.
(iv) Bet Right reserves the right to reject, at any time notwithstanding the lack of any notification, a pending withdrawal request without processing the withdrawal, for any appropriate reason including the following:
A. resettlement of a bet or bets where payouts may be reversed and changes have to be made to your Betting Account balance including either credit or debit changes;
B. scratching including late scratching where payouts may be reversed or reduced and changes have to be made to your Betting Account balance including either credit or debit changes;
C. voiding of bets where payouts may be reversed and changes have to be made to your Betting Account balance including either credit or debit changes in circumstances including those described in Rule Book 3 rules 4.1 and 4.2; and
(b) (i) If you wish to withdraw funds you have deposited into your Betting Account before having wagered the funds, regardless of whether an attempt to wager such funds has been amended by Bet Right, Bet Right reserves the right to apply a return to source fee before depositing funds back into the original account or source of the funds. This return to source fee is calculated as such:
A. administrative fee of $16.40;
B. transaction fee of 1.30% of every $1 which is not turned over that has been requested to be returned;
(ii) For the avoidance of doubt, notwithstanding Rule 4.2(b)(i) above, if and when you have been issued a bonus such as a power up bonus, whether initial or random, and you have used the power up bonus, if subsequently you wish to withdraw funds you have deposited into your Betting Account (from which the power up bonus was generated) before having wagered the funds, Bet Right reserves the right to apply a return to source fee as well as deducting the value of the power up bonus from the funds before depositing the funds back into the original account or source of the funds.
(iii) Notwithstanding the above, Bet Right reserves the right to waive such administrative fee in the following situations:
A. when Bet Right knows that a deposit has been made in error;
B. when Bet Right knows that a potential duplicate deposit has been made;
C. after a deposit has been made, Bet Right closed an account due to Bet Right’s commitment to provide safer gambling and in compliance with legislative and regulatory obligations.
(c) For the purposes of determining whether funds you have deposited into you Betting Account have been wagered, we reserve the right to determine that funds used for a Cash Out transactions have not been wagered so as to ensure compliance with AML requirements.
(a) At any time, you may check your account balance on the Bet Right website or mobile Apps. The account balance, whether in the positive (credit), the negative (debit) or zero (nil), as shown is deemed to be the correct balance of your Betting Account with Bet Right.
(b) You agree that it is your responsibility to ascertain that your Betting Account is in credit or has sufficient credit each time before placing a bet. Otherwise, your bet as placed will be declined by Bet Right.
(c) You agree that, if the balance in your Betting Account is in the debit, the negative sum is a debt owing to Bet Right, and you agree to immediately repay the sum without any further demand from Bet Right.
At any point in time, you may send a query to Bet Right, in accordance with the procedure in Client Service section, in relation to your account balance.
(a) Pursuant to the NCPF, Bet Right will, on the anniversary of your opening a Betting Account with Bet Right, provided you are deemed to have an active betting account, provide you with an Activity Statement with relevant information that is clear and easily understood including information on the following:
(i) each bet;
(ii) account balance;
(iii) deposits and withdrawals;
(iv) wins and losses;
(v) the net win/loss for the period of the Activity Statement;
(vi) the date, time and unique transaction identifier (ticket number) of each transaction.
(b) You may, in writing, request a different periodic basis for your Activity Statement, eg, monthly, quarterly or every six (6) months.
(c) At any time, you may request, by email or telephone, your Activity Statement for the specified periodic basis in the format of your choice, ie paper or e-statement.
(d) If you are deemed an inactive betting account, Bet Right will not send you any Activity Statements as matter of course but the Activity Statement will be made accessible to you at your request and on Bet Right website and mobile Apps on your betting Account.
Clients are responsible for ensuring that their records, especially address, telephone number, email address and payment/bank details (including any credit card expiration details) are kept up to date. In the event that a Client has not kept their records up to date, Bet Right reserves the right to suspend the Client’s Betting Account.
It is the Client's responsibility to ensure that they keep their username and security details confidential. In the event that a Client suspects that this may no longer be the case, they should notify Bet Right immediately whereupon new details may be given. Upon notification of the new details, Bet Right reserves the right to invalidate any future transactions utilising the previous details.
|First version of policy
|Change to Cash Out
|Change to Rule 4.2(b)
Change to Rule 4.1
Changes to Rule 2.1, 4.1(c), 4.2(a)
Change to 4.2(a)(ii)
Change to Rule 4.1 with insertion of sub-rule (ca)
Change to rule 3.4 with insertion of para (g)