Betting Account

1.  General

1.1. The Wagering Services Contract and Betting Account

In order to access Bet Right, with its betting products and services, and place a bet, you must open a betting account with Bet Right. Agreeing to a betting account with Bet Right means you have agreed to a legally binding wagering services contract with Bet Right for wagering services and betting products. Wagering services means the opportunity to place a bet or to lay a bet in the relevant betting product market with the possibility of win or loss of the bet. The wagering contract includes all the terms and conditions, rights, obligations and liabilities contained in the Rule Book.

1.2. Access to products and services

You are granted a revocable licence which will provide you access to Bet Right, with its betting products and services, when you open and maintain a betting account with Bet Right in accordance with the Rule Book.

The revocable licence to access Bet Right and its services and products including Bet Right’s website or mobile Apps or any other websites or applications that Bet Right owns or operates is granted for the purpose of the wagering services contract and access and use is subject to the contract.

Any misuse, abuse or use otherwise than as intended by the wagering services contract is a breach of the contract and will result in the suspension and/or revocation of the licence.

1.3. Deemed Consent to Telephone Recordings

You may contact Bet Right via the telephone including mobile phone for all enquiries as well as placing bets. You agree to consent to Bet Right recording all such telephone conversations in compliance with Bet Right’s statutory and regulatory obligations.

1.4. Deemed Consent to and Knowledge of the Rule Book

By agreeing to the wagering services contract and opening a betting account, you have read, or are deemed to have read and have knowledge of, the Rule Book, have agreed and consented to all the terms and conditions, rights, obligations and liabilities contained in the Rule Book, and have agreed to adhere to the Rule Book.

For the purpose of the Fair Trading Act 1987 (NSW), the Rule Book 1a contains the relevant disclosure required to be given to you as client of the substance and effect of any term or condition relating to Bet Right’s services that may substantially prejudice your interests.

1.5. Use and Disclosure of Personal Information

For the avoidance of doubt, you agree and consent to, or are deemed to have agreed and consented to, the Directive on Surveillance, Privacy and Data (including Personal Information Use and Disclosure) Protection contained in the Rule Book, and have therefore agreed to the use and disclosure of Personal Information and data.

The disclosure includes disclosure to the governing bodies or equivalent of declared events or contingencies in the matter of maintaining racing and sports integrity, and to the Australian Government's Document Verification Service for the purpose of confirmation of identity and other matters pursuant to the requirements of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) and know your customer (KYC) obligations. Disclosure may also be made to third party screening providers for the purpose of sanctions screening and politically exposed person (PEP) checks, as required under the AML/CTF Act.

1.6. Compliance with jurisdiction

Bet Right warrants that the wagering services contract and provision of wagering services and betting products comply with the legal requirements of the Northern Territory and other Australian states or territories as applicable. Clients must satisfy themselves (and assume full responsibility) of the legality of their actions under any applicable law in connection with the following (without limitation):

(i) applying to Bet Right for a Betting Account;

(ii) using and accessing Bet Right’s website or mobile Apps or any other websites or applications that Bet Right owns or operates, and wagering services and betting products;

(iii) remitting funds by PayID, Apple Pay, Google Pay, debit card, EFT or other means to a Client Betting Account held with Bet Right;

(iv) placement of bets with Bet Right; and

(v) receiving payments from Bet Right.

1.7. Voiding of bets

Notwithstanding further provisions in the Rule Book, Bet Right reserves the right to withhold payment and (subject to the concurrence of the Racing and Wagering Commission of the Northern Territory) to declare bets on an event void if we have evidence that any of the following has occurred:

(i) the integrity of the event has been called into question;

(ii) the price(s) or pool has been manipulated; or

(iii) match rigging has taken place.

Evidence of the above may be based on the size, volume or pattern of bets placed with Bet Right or other factors and external evidence of which Bet Right is aware or has been informed. A decision given by the relevant sport’s governing body in question (if any) will be conclusive.

1.8. Mistake

Notwithstanding anything contained in the Rule Book, if Bet Right publishes, posts or quotes any incorrect betting information for any declared events and contingencies, such as posting wrong dividends or lines, then regardless of the cause or source of such mistake,

(a) where the mistake is identified prior to the commencement of the declared event or contingency and notified by Bet Right by voice or text to the most recent telephone, mobile, email or other electronic contact supplied by a Client and this notification takes places after that Client’s bet(s) on that event has been accepted or confirmed by Bet Right, such bets will be voided. If the bet is part of a multi bet, the bet will then be re-calculated without the team/competitor or contingency to which the mistake related.

(b) where the mistake is identified only after the commencement of the declared event or contingency, or for any other reason not notified to the Client's point of contact prior to commencement of the declared event or contingency, the bet on the event shall stand. The only exception is where Bet Right can demonstrate that the mistake was manifest or obvious, or that the Client otherwise should reasonably have been aware of the mistake when the bet was placed, the bet will be voided.

2.  Betting Account Criteria

2.1. Age, Competency and Exclusion

In agreeing to the wagering services contract and in order to open a betting account, you must meet the following criteria:

(i) You must be 18 years old or older;

(ii) You must be of sound and competent mind;

(iii) You must not be on any self-exclusion register;

(iv) You must have successfully completed customer due diligence to Bet Right's satisfaction, including identity verification and ML/TF risk assessment, in accordance with Bet Right's obligations under the AML/CTF Act, prior to Bet Right opening a betting account for you.

You warrant that you are

(i) You are 18 years old or older;

(ii) You are of sound and competent mind;

(iii) You are not on any self-exclusion register.

2.2. Provision of Minimum Personal Information for Customer Due Diligence Purposes

(a) On application to open a betting account with us, you will be accorded applicant status. Before you can open a betting account with us, Bet Right is required under the AML/CTF Act to conduct customer due diligence, which includes verifying your identity and identifying and assessing the money laundering and terrorism financing risk associated with providing wagering services to you.

(b) You must provide, at minimum, the following Personal Information:

(i) Your full name ie all given names and your family name;

(ii) Your residential address;

(iii) Your date of birth;

(iv) Your mobile telephone number; and

(v)  Your email contact.

(c) The information listed in rule 2.2(b) is the minimum required to commence the identity verification process. Depending on the outcome of Bet Right's ML/TF risk assessment of your application, Bet Right may require you to provide additional information before a betting account can be opened. This may include, but is not limited to, information about your occupation, source of funds, source of wealth, or the nature and purpose of your intended use of Bet Right's wagering services. You agree to provide such additional information promptly on request.

(d) Failure to provide the information required under rules 2.2(b) or 2.2(c) will result in Bet Right being unable to open a betting account for you.

2.3. Verification of Identity and ML/TF Assessment

(a) Customer due diligence obligation. Verification of identity before a betting account can be opened, and the identification and assessment of ML/TF risk, are required under the AML/CTF Act. Bet Right will conduct initial customer due diligence (initial CDD) following the relevant know your customer (KYC) procedures based on the Personal Information you provided on your application. Initial CDD serves to:

(i) establish your identity and verify that you are who you claim to be;

(ii) establish whether you are acting on your own behalf or on behalf of another person; and

(iii) identify and assess the ML/TF risk associated with providing wagering services to you.

If Bet Right is unable to complete initial CDD to its satisfaction, Bet Right will be unable to open a betting account for you.

(b) Risk-calibrated verification. The nature and extent of the identity verification measures Bet Right applies will be calibrated to the ML/TF risk assessment formed in respect of your application. Bet Right's AML/CTF policies describe the verification methods appropriate to different levels of assessed risk. By agreeing to the wagering services contract, you agree to the verification procedures Bet Right has implemented, including the disclosure of your Personal Information to third party providers for electronic identity verification purposes. This may involve checking your information against third party databases, including credit reporting agencies and the Australian Government's Document Verification Service (DVS).

(c) DVS consent. You agree that Bet Right will seek your express and informed consent before submitting your Personal Information to the DVS for checking against records held by the issuer or official record holder of an identity document.

(d) PEP and sanctions screening. As part of initial CDD, and on an ongoing basis during the business relationship, Bet Right is required to screen your information to establish whether you, any beneficial owner of your account, or any person acting on your behalf or on whose behalf you are receiving wagering services, is:

(i) a politically exposed person (PEP) — meaning an individual entrusted with a prominent public function domestically, in a foreign country, or in an international organisation, or a family member or close associate of such a person; or

(ii) a person or entity that is the subject of targeted financial sanctions under Australian law.

You agree to Bet Right conducting such screening and disclosing your Personal Information to third party screening providers for this purpose. If you are identified as a foreign PEP, or as a person subject to targeted financial sanctions, Bet Right will be required to apply enhanced customer due diligence measures (see rule 2.4) and may request additional information before your account can be opened or maintained. Bet Right may be unable to open or continue to provide a betting account where sanctions obligations require it.

(e) Changes to screening status. You must notify Bet Right immediately if, at any time during the business relationship, you become aware that you, any beneficial owner of your account, or any person connected with your account, has become a PEP or has become the subject of targeted financial sanctions.

2.4. Financial

(a) You will provide all relevant financial information necessary to open and maintain a Betting Account with Bet Right in order to be able to access Bet Right and place bets.

(b) Mandatory enhanced customer due diligence (EDD). In accordance with the AML/CTF Act, Bet Right is required by law to apply enhanced customer due diligence measures where one or more of the following applies to you or your account:

(i) the ML/TF risk associated with your account is assessed by Bet Right as high;

(ii) you, any beneficial owner of your account, any person on whose behalf you are receiving wagering services, or any person acting on your behalf, is a foreign PEP;

(iii) you, any beneficial owner of your account, or any person connected with your account, is physically present in, or is a body corporate or legal arrangement formed in, a jurisdiction for which the Financial Action Task Force (FATF) has called for enhanced due diligence to be applied;

(iv) a suspicious matter reporting obligation arises for Bet Right in relation to your account and Bet Right proposes to continue providing wagering services to you; or

(v) circumstances specified in the AML/CTF Rules otherwise require EDD.

(c) Risk-based enhanced customer due diligence. In addition to the mandatory EDD circumstances set out in rule 2.4(b), Bet Right may apply enhanced due diligence measures in other circumstances where its risk assessment indicates this is appropriate, including where your transaction patterns or account behaviour are inconsistent with what Bet Right reasonably knows about you.

(d) EDD measures. Enhanced customer due diligence measures may include, without limitation, requesting information about your source of funds, source of wealth, the nature and purpose of transactions, or other information relevant to Bet Right's assessment of your ML/TF risk. You agree to provide all such information as Bet Right requires in connection with EDD. Bet Right is entitled to suspend or restrict your account in any manner it deems appropriate until EDD is completed to its satisfaction.

(e) Ongoing financial verification. In order to satisfy its regulatory compliance obligations, you agree that Bet Right will be entitled to conduct any and all such identification and financial verification checks from time to time that it may require and/or are required by applicable laws and regulations and/or by the relevant regulatory authorities, as part of its ongoing customer due diligence obligations.

(f) When you open a Betting Account with us to comply with our regulatory compliance obligations, you agree that Bet Right may supply your information details (including Personal Information) to authorised identity verification providers to confirm your identity and payment card details. You agree that Bet Right may use and disclose such information in connection with your application to open a betting account.

3.  Opening, Access, Suspension, Closing and Ongoing Obligations

3.1. Opening

(a) You agree and warrant that all information provided when applying to open a Betting Account and at all times thereafter is your Personal Information and is accurate and complete in all respects. Bet Right does not permit the opening of an account in another persons name, unless agreed by us in advance, and you further acknowledge that using another persons Personal Information to open an account without their consent is unlawful and a breach of contract and our Rules. Bet Right reserves the right to suspend your application should the information or any part of it be inaccurate, incomplete, misleading, deceptive, and fraudulent. Bet Right reserves the right to suspend your betting account and treat any deposits into the Betting Account as being invalid (and any winnings arising from such deposit as void) should the information or any part of it be inaccurate, incomplete, misleading, deceptive, and fraudulent.

(b) You agree to provide proof of current residential address. If your address is not verified by a third party or provided via a copy of the front or back of an acceptable piece of photographic identification (eg driving license, passport), you must provide alternative proof of current address acceptable to Bet Right.

(c) Clients may open only one Betting Account at any one time with Bet Right. If there is more than one account, Bet Right reserves the right to treat any such accounts as one joint account.

(d) Pursuant to the NCPF, Bet Right has in place on Bet Right website and mobile Apps, a voluntary pre-commitment facility designed for you to set a limit to deposits you make to your Betting Account with the flexibility of a range of periods including daily, weekly, fortnightly and monthly. If you take advantage of this facility during process of opening a Betting Account with Bet Right, Bet Right will not allow you to exceed the limit.

(e) Pursuant to the NCPF, you will be given an opportunity to revisit your decision, whether or not to set a pre-commitment limit on deposits, or to revise the limit, on the next placement of a bet after the anniversary of your opening a Betting Account with Bet Right.

(f) Clients must keep their Betting Account information and account details up to date and you agree to provide information and documents as requested by Bet Right at any time.

3.2. Accessing Betting Account

(a) On opening a Betting Account, you are able to choose your own username and password combination. You will also be allocated a client Account Number. You must keep this information secret and confidential as you are legally responsible and liable for all bets placed on your account and any other activities taking place on your account.

(b) You may also set up other means of accessing your Betting Account on any media including desktop, laptop and mobile utilising technology such as Touch ID, fingerprint authentication and login, Face ID or the “Keep me logged in” function. The use of such other technology to access your betting account is your responsibility and you agree that doing so is at your liability and risk.

(c) The Betting Account is your legal contract for wagering services with Bet Right and is your sole responsibility and you have agreed to bear all risk and liability in relation to the use of your Betting Account. If you nominate or allow, intentionally or unintentionally, another person as an authorised user of your account, or your account is accessed inadvertently, you will be responsible for all transactions such person makes using the relevant account details.

(d) Bet Right does not permit the access or operation of your account by another person, unless agreed by us in advance, and you acknowledge that operating another persons account without their consent is unlawful and a breach of contract and our Rules.

(e) The security of the means you have adopted to access your Betting Account is your responsibility and you bear all liability and risk for all bets and other activities conducted on or via your betting account if and when authorised or unauthorised access to your Betting Account has occurred with or without your knowledge.

(f) You agreed that bets placed on or via your Betting Account will be deemed to be legal and contractual bets placed by yourself if your Betting Account has been accessed using your username and password which have been entered correctly or if your betting account has been accessed via or using other technology you have set up including Touch ID, fingerprint authentication and login, Face ID or the “Keep me logged in” function notwithstanding that such access may not have been authorised by you, subject to there being sufficient funds in the Betting Account.

(g) You may use your Betting Account to place bets using the telephone betting service including mobile phones if and when your Betting Account is accessed using your name and account number or name and username correctly quoted. You have agreed that such bets placed on or via your Betting Account using the telephone including mobile phones will be deemed to be legal and contractual bets placed by yourself if your Betting Account has been accessed using your name and account number or name and username correctly quoted.

3.3. Suspension

(a) Without limiting the above, you agreed that Bet Right may suspend your Betting Account and the access to your Betting Account including placing bets and making withdrawals for any of the following reasons:

(i) you breached your contract with Bet Right and the Rule Book;

(ii) you acted or conducted yourself unlawfully, illegally, fraudulently, in an unfair manner, with or without the intention to defraud, cheat, or commit intentional harm;

(iii) you and your Betting Account are under investigation by the states and territories wagering and gambling regulators and the governing bodies or equivalents of the declared events and contingencies as the case may be, and informed to us;

(iv) you provided inaccurate, misleading and deceptive information including Personal Information;

(v) you have allowed another person to access, use, operate your Betting Account;

(vi) you have made deposits using debit card facilities or other means and verification of the debit card or the other method of deposit has not been successful;

(vii) you have failed to provide additional information or documents as part of our on-going obligations under the AML/CTF Act, including where Bet Right is required to review or update your ML/TF risk assessment or KYC information;

(viii) your circumstances have changed in a manner that requires Bet Right to apply enhanced customer due diligence measures under rule 2.4(b) and those measures have not been completed to Bet Right's satisfaction, including where you have become or been identified as a PEP or a person connected to a high-risk jurisdiction; 

(ix) you are unable to or no longer meet the criteria for opening a Betting Account with Bet Right; or

(x) Bet Right is requested to do so by the police, any licensing and regulatory authority, or the courts.

3.4. Closing

(a) You agree to Bet Right having the right to close your Betting Account and halting access to your Betting Account at any time for any reason with immediate notice including such reasons listed in rule 3.3(a).

(b) Pursuant to the NCPF and subject to the process in 3.4(d) and provisions in 3.4(e) and (f), Bet Right will close your Betting Account upon your registration for a self-exclusion.

(c) Pursuant to the NCPF, the designated simple readily accessible easy-to-find process to close a Betting Account is available on Bet Right website or mobile Apps and you may close your betting account with Bet Right by communicating to us by email or telephone with relevant username and Account Number, or by the process on the same medium you use to access your Betting Account with Bet Right.

(d) Pursuant to the NCPF, the account closure process will start as soon as the request is received. The process will include ascertaining the balance in your Betting Account after all adjustments including accounting adjustments. If the account balance is in the positive, you will be notified to begin the process to withdraw the moneys. If the account balance is in the negative or in arrears, the amount will be deemed to be a debt due and payable immediately and you are required to pay in full the amount owing to Bet Right immediately. Your account cannot be closed until the debt is paid in full.

(e) If and when your Betting Account with Bet Right is closed, whether by Bet Right of its own initiative or as requested by you, you agreed to be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by Bet Right resulting from any of your acts, statements and conduct, and you have also agreed to indemnify and hold Bet Right harmless against such claims, losses, liabilities, damages, costs and expenses.

(f) If it is reasonable to know, suspect, ascertain or apprehend that your acts, statements and conduct will or may or likely to result in such claims, losses, liabilities, damages, costs and expenses, you agreed that Bet Right is entitled to retain or withhold payment any and/or all moneys in your Betting Account until such claims, losses, liabilities, damages, costs and expenses have been settled to mutual satisfaction.

(g) You acknowledge that closing a Betting Account does not delete the Betting Account or its associated records. Under its obligations to comply with the AML/CTF Act, Bet Right is required to retain records relating to customer due diligence — including records of ML/TF risk identification, assessment and decision-making, verification decisions, and transactional records — for a period of 7 years following the end of the business relationship or 7 years after the date of the last transaction, whichever is later. Bet Right cannot accede to any requests to delete this data within the applicable retention period.

(h) A Client Betting Account can only be permanently closed where the closure is pursuant to a self-exclusion under applicable responsible gambling legislation or regulatory requirements. In all other circumstances, including where a Client Betting Account is closed at the request of the client or at the initiative of Bet Right under rule 3.4(a), the closure will take effect in accordance with this rule 3.4 but will not constitute a permanent closure. A client whose account has been closed otherwise than by reason of self-exclusion may at the client's request and Bet Right's approval, be re-contracted. The re-contracting of the Client Betting Account is at Bet Right's discretion and is subject to the client satisfying any applicable client due diligence requirements under the Rule Book at the time of the request to re-open.

3.5. Inactive

(a) Pursuant to the NCPF, your Betting Account will be deemed inactive if you have not made a transaction on your Betting Account within the preceeding twelve (12) months.

(b) If you have not made a deposit into, or placed a bet on, your Betting Account for a continuous period of eighteen (18) months, Bet Right may deduct an account maintenance fee of $13.20 per month from your Betting Account Balance.

(c) The account maintenance fee referred to in rule 3.5(b) will not be deducted if the balance of your Betting Account is zero ($0.00).

(d) Your Betting Account will no longer be subject to the account maintenance fee from the date on which you place a bet or withdraw funds from your Betting Account.

(e) Bet Right will provide you with at least thirty (30) days' written notice before the first deduction of the account maintenance fee under rule 3.5(b). 

3.6. Ongoing Customer Due Diligence

(a) Monitoring obligation. In accordance with Bet Right's obligations under the AML/CTF Act, Bet Right will monitor your account and transactions on an ongoing basis to identify, assess, manage and mitigate the ML/TF risks associated with providing wagering services to you. This ongoing customer due diligence (ongoing CDD) includes monitoring for unusual transactions and behaviours that may indicate a suspicious matter, and reviewing and updating Bet Right's assessment of the ML/TF risk associated with your account over time.

(b) Review and update of KYC information. Bet Right is required to review and, where appropriate, update and re-verify KYC information relating to your account at a frequency appropriate to the ML/TF risk of your account. This obligation applies particularly where:

(i) there is a significant change in the nature or purpose of your betting activity or the business relationship between you and Bet Right;

(ii) Bet Right has doubts about the adequacy or accuracy of the KYC information it holds about you;

(iii) unusual transactions or behaviours are detected in relation to your account; or

(iv) other circumstances specified in the AML/CTF Rules arise.

(c) Request for additional information. Bet Right may, at any time during the business relationship, request that you provide updated or additional information as part of its ongoing CDD obligations. This may include, without limitation, information about your source of funds, source of wealth, occupation, or the nature and purpose of specific transactions. You agree to provide such information promptly on request.

(d) Consequences of non-provision. Failure to provide information requested under rule 3.6(c) may result in suspension of your Betting Account in accordance with rule 3.3(a)(vii).

(e) No tipping off. You acknowledge that Bet Right has obligations under the AML/CTF Act that may restrict its ability to disclose to you the reason for requesting information or for taking action in relation to your account in certain circumstances. Nothing in this Rule Book requires Bet Right to disclose information that would constitute a contravention of the tipping off provisions of the AML/CTF Act.

4.  Maintenance of Betting Account

4.1. Deposits and Placing Bets

(a) If you have taken advantage of the voluntary pre-commitment facility at the time of opening a Betting Account with Bet Right or at any later time, you can, in writing or on Bet Right website and mobile Apps, choose to lower even further the limit on deposits which Bet Right will implement immediately.

(b) If you choose to revise upwards the limit on deposits, pursuant to the NCPF, Bet Right will only implement the change seven (7) days after the receipt of the request for change.

(c) You may make deposits using Bet Right’s payment facilities including PayID, Apple Pay, Google Pay, debit card and EFT deposits. You agree to Bet Right conducting verification of debit card deposits or deposits by other means, if necessary.

(ca) In accordance with its NTRWC Licence Conditions, Bet Right maintains the following separate bank accounts:

(i) a bank account with sufficient funds, which will not be less than the total of all clients’ credit balances with Bet Right, to cover all monies owed by Bet Right to all its clients.

(ii) a bank account for long term bets which are bets that will not be decided within one (1) month of receipt of the bet from which the only payments to be made will be to settle long-term bets once they have been decided.

(cb) The bank accounts stated in rule 4.1(ca) will be protected by the operation of law for the benefit of clients in the event of an insolvency event affecting Bet Right.

(d) If you have taken advantage of the voluntary pre-commitment facility and set a limit on deposits, and you have attempted to deposit a sum which is more than the limit set by you, Bet Right’s system, depending on the payment facilities used, will either not allow you to do so, or in the event the moneys have been deposited into Bet Right intended for your Client Betting Account, Bet Right will automatically return to source the sum which is above the deposit limit you have set. In the event that a return to source occurs, Bet Right reserves the right to apply a processing fee before depositing funds back into the original account or source of the funds.

(e) If you have already closed your Betting Account and you attempted to make a deposit, Bet Right’s system, depending on the payment facilities used, will either not allow you to do so, or in the event the moneys have been deposited into Bet Right intended for your Client Betting Account, Bet Right will automatically return to source the whole sum less applicable transaction costs.

(f) If you have already self-excluded yourself from Bet Right and you attempted to make a deposit, Bet Right’s system, depending on the payment facilities used, will either not allow you to do so, or in the event the moneys have been deposited into Bet Right intended for your Client Betting Account, Bet Right will automatically return to source the whole sum less applicable transaction costs.

(g) If you attempt to deposit using the NPP’s PayID system or via direct EFT and the information collected from the NPP shows that the bank account from which the payment originated is not in the name of the Betting Account holder, Bet Right will automatically return to source the whole sum less applicable transaction costs.

4.2. Withdrawals

(a) (i) Effective from 1 April 2026, if your nominated withdrawal account has not been verified, at the time you make a withdrawal request from your Client Betting Account, Bet Right will perform a Confirmation of Payee (CoP) using the NPP.  Where the CoP provides an acceptable match with the name on the Client Betting Account, the withdrawal will proceed and will be processed at the next available Fast Withdrawal time.  If the CoP does not provide an acceptable match with the name on the Client Betting Account, the withdrawal request will be denied, and the funds will remain in the Client Betting Account. For the avoidance of doubt, a withdrawal from the Client Betting Account will only be permitted where an acceptable CoP has been received by Bet Right, via the NPP and the Australian banking system.

(ii) Subject to rule 4.2(a)(iii) and (iv), the verification required in rules 2.3 and 4.2(a)(i) and the Rule Book, you may, at any time, if the balance in your Betting Account is in the credit, withdraw all or part of funds.

(c) For the purposes of determining whether funds you have deposited into your Client Betting Account have been wagered, we reserve the right to determine that funds used for a Cash Out transactions or have been wagered on contingences of less than 1.15 have not been wagered. This determination forms part of Bet Right's ongoing transaction monitoring obligations under the AML/CTF Act, and is applied to ensure that the wagering of funds can be properly assessed and documented for compliance purposes.

4.3. Account balance

(a) At any time, you may check your account balance on the Bet Right website or mobile Apps. The account balance, whether in the positive (credit), the negative (debit) or zero (nil), as shown is deemed to be the correct balance of your Betting Account with Bet Right.

(b) You agree that it is your responsibility to ascertain that your Betting Account is in credit or has sufficient credit each time before placing a bet. Otherwise, your bet as placed will be declined by Bet Right.

(c) You agree that, if the balance in your Betting Account is in the debit, the negative sum is a debt owing to Bet Right, and you agree to immediately repay the sum without any further demand from Bet Right.

(d) As required by our license, all client funds are held in a bank account separate and distinct from our own. This does not however guarantee that the funds will be available to clients in the event of an insolvency. Client account balances are not guaranteed by the Northern Territory Government or the Northern Territory Racing and Wagering Commission.

4.4. Account query

At any point in time, you may send a query to Bet Right, in accordance with the procedure in Client Service section, in relation to your account balance.

4.5. Activity Statements

(a) Pursuant to the NCPF, provided you are deemed to have an active Betting Account, Bet Right will provide you, via email, with a monthly Activity Statement with relevant information that is clear and easily understood including segmented information clearly showing monthly information on betting activity and account transactions as detailed below,  accompanied by a link to your transaction list:

(i) amount spent;

(ii) wins and losses;

(iii) number of bets placed;

(iv) overall net win/loss for the period of the Activity Statement;

(v) opening and closing balances;

(vi) deposits and withdrawals;

(vii) account balance;

(viii) a column graph to illustrate wagering activity comparing
amount spent against net result over time for the last 6 months
(cumulative), and shows a clear comparison tracking to the
same time from the last year;

(ix) links and information on support services and a safe gambling
messaging that promotes available consumer protection tools.

(b) At any time, you may request, by email or telephone, your Activity Statement for the specified period in the format of your choice, ie paper or e-statement.

(c) If you are deemed an inactive Betting Account, Bet Right will not send you any Activity Statements as matter of course but the Activity Statement will be made accessible to you at your request and on Bet Right website and mobile Apps on your betting Account.

(d) In addition to activity statements, a record of Betting Account transactions is also available on Bet Right website and mobile Apps on your betting Account and by email within 14 days on request by email or telephone.

5.  Client Further Responsibility

5.1. Information and Personal Information

Clients are responsible for ensuring that their records, especially address, telephone number, email address and payment/bank details (including any debit card expiration details) are kept up to date. In the event that a Client has not kept their records up to date, Bet Right reserves the right to suspend the Client’s Betting Account. Clients are also responsible for notifying Bet Right promptly of any change in circumstances that may be relevant to Bet Right's customer due diligence obligations, including any change in PEP status or connection to sanctioned persons or high-risk jurisdictions. In the event that a Client has not kept their records up to date, or has failed to notify Bet Right of a material change in circumstances, Bet Right reserves the right to suspend the Client's Betting Account.

5.2. Security

It is the Client's responsibility to ensure that they keep their username and security details confidential. In the event that a Client suspects that this may no longer be the case, they should notify Bet Right immediately whereupon new details may be given. Upon notification of the new details, Bet Right reserves the right to invalidate any future transactions utilising the previous details. 

Version: 2.1

Date: 01.04.2026

Revision History